Terms & Conditions

1. Company Details

Transportes Premium, Unipessoal Lda., headquartered in Portugal, provides specialist transport services for luxury, classic, sports and high-value vehicles across Portugal and Europe, through the website transportpremium.pt.

Contact: info@transportpremium.pt

2. Scope and Acceptance

These Terms and Conditions govern the contractual relationship between Transportes Premium and any individual or legal entity (hereinafter "Client") who requests or engages its vehicle transport services.

Submitting a quote request, confirming a booking, or using our services constitutes full acceptance of these Terms and Conditions.

3. Services Provided

Transportes Premium provides the following services:

• Exclusive vehicle transport in enclosed trailers;
• Delivery of vehicles to end clients on behalf of dealerships or private owners;
• Vehicle transport during holidays or extended periods of absence;
• Post-repair transport between workshops and owners;
• Relocation of vehicles between European countries;
• Collection and transport of vehicles purchased abroad.

Services are provided exclusively by road, within continental Europe. We do not operate maritime crossings or transport to island regions.

4. Quote Request and Booking

Quote requests are free of charge and non-binding. Upon review, Transportes Premium will send the Client a detailed proposal. A booking is only confirmed upon written confirmation from Transportes Premium and, where applicable, after payment of the agreed deposit.

The transport date indicated is always subject to availability and confirmation. In the event of unavailability, Transportes Premium will propose alternative dates.

5. Client Obligations

The Client agrees to:

• Provide accurate and complete information regarding the vehicle, collection location and delivery location;
• Ensure the vehicle is accessible and ready for transport at the agreed date and time;
• Remove personal belongings, documents and valuables from the vehicle interior prior to collection;
• Inform Transportes Premium of any special vehicle characteristics (non-standard dimensions, low suspension, pre-existing damage, etc.);
• Ensure the vehicle has valid insurance coverage during transport.

6. Vehicle Condition and Inspection

Prior to collection, a vehicle condition report (visual inspection) is carried out with photographic records, signed by both parties or confirmed by email. This report serves as the reference for any claims relating to damage occurring during transport.

The Client must inspect the vehicle at the time of delivery and report any damage immediately. Claims submitted after delivery without a reservation on the final report will not be accepted.

7. Liability of Transportes Premium

Transportes Premium undertakes to transport the vehicle with the utmost care. Our liability is limited to damage directly caused during transport, duly documented and proven.

We are not liable for:

• Pre-existing damage not recorded prior to collection;
• Items left inside the vehicle;
• Delays caused by weather conditions, traffic restrictions, strikes or other force majeure events;
• Mechanical or electrical failure of the vehicle itself during transport.

8. Transport Insurance

Transportes Premium holds civil liability insurance for vehicle transport operations. The insurance covers damage directly caused during transport, within the limits of the policy in force.

For vehicles whose value exceeds the standard policy coverage, we recommend the Client arrange additional insurance with their own insurer. Coverage details are available upon request.

9. Payment

The price and payment terms are defined in the proposal sent to the Client. Unless otherwise agreed, the following general conditions apply:

• Full payment or agreed deposit before transport begins;
• Accepted payment methods are stated in the proposal;
• In the event of late payment, Transportes Premium reserves the right to suspend or cancel the service.

10. Cancellation and Rescheduling

The Client may cancel or reschedule the service upon written notice. The following cancellation terms apply:

• More than 72 hours in advance: full refund of any deposit paid, no penalties;
• Between 24 and 72 hours in advance: retention of 50% of the deposit;
• Less than 24 hours or on the day: full loss of deposit and possible charge for additional costs incurred.

Transportes Premium reserves the right to cancel or postpone the service in cases of force majeure, with a full refund of any amounts already paid.

11. Intellectual Property

All content on the website transportpremium.pt, including texts, images, logos and design, is the property of Transportes Premium or its licensors and is protected by applicable copyright and intellectual property law. Partial or total reproduction without prior written authorisation is prohibited.

12. Privacy and Data Protection

The processing of Client personal data is carried out in accordance with our Privacy Policy, in compliance with the General Data Protection Regulation (GDPR).

13. Changes to These Terms

Transportes Premium reserves the right to update these Terms and Conditions at any time. Changes take effect from the date of publication on the website. We recommend checking this page regularly.

14. Governing Law and Jurisdiction

These Terms and Conditions are governed by Portuguese law. In the event of a dispute, the parties agree to seek an amicable resolution first. If no agreement is reached, the competent court shall be that of the district where Transportes Premium has its registered office, without prejudice to consumer rights provided for under applicable legislation.

For alternative dispute resolution, consumers may contact the Lisbon Consumer Arbitration Centre at centroarbitragemlisboa.pt.